Terms and Conditions

1 Payment

1.1 We accept all major credit cards through the paypal express payment gateway

1.2 Goods will only be dispatched once payment has been received in full

2 Delivery

2.1 Delivery will always be fully insured and undertaken by an official courier & be trackable online.

2.2 A signature will always be required on delivery.

2.3 Delivery will be during standard working hours

2.4 Any order placed out of hours will be processed the next working day.

i.e. orders placed after hours on a Saturday will be processed the following Monday

      while orders placed on a Friday will be processed on Saturday, but not collected till Monday

2.5 Any damages must be notified within 24 hours of receipt of goods

3 Cancellation

3.1 We allow you to cancel any order without you incurring costs as long as the goods have not been dispatched. You will be informed of dispatch as soon as the item(s) leave us.

3.2 If items have left us, carriage costs both ways must be paid for by the customer unless items arrive faulty, 

or are sent in error.

4 Returns & Refunds

4.1 Items can be returned for any reason within 7 days for a full refund of the product cost. Not carriage costs

4.2 The cost of returning the product(s) must be covered by the purchaser along with the relative insurance

4.3 Goods must be returned in their original condition and in all the original packaging.

4.4 If the product contains software (CD’s or DVD’s) that has been opened this will not be refunded.

4.5 Pre-owned items cannot be returned - sold as described.  Further information should be sought by customer before purchase.

4.6 Faulty goods must be returned within 28 days if a replacement is required. After 28 days the item will be

returned to the manufacturer for repair, under the terms of the manufacturer’s warranty. 

4.7 Items are not applicable for return or repair if they are found to be altered/misused by the customer

4.8 Any extra carriage fee incurred outside of the Distance Selling Regulations will have to be covered by the customer, unless other arrangements have been agreed by Stourbridge Music Centre either in writing or by e-mail

5 Product Descriptions

5.1 Products may alter slightly from description due to manufacture changes that we have no control over. Please contact Stourbridge Music Centre if you have any questions before ordering.

If you have any further questions or wish to query anything at all before purchasing, please do not hesitate to call on (01384) 375656 within working hours or email at any time via stourmusic@btconnect.com

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